Log On Problems:
For UBC students/applicants: I do not have a CWL account or my log in failed
You must have a CWL account (username and password) to access the Student Housing and Community Services Online Service Centre.
If you don't have a CWL account, create one.
If you can't log in using your Campus-Wide Login (CWL) username and password, please contact the UBC IT Help Desk (604-822-2008).
For Non UBC students: I'm getting a "Log in Failed. Please try again" message.
Log in with your 9 digit housing id assigned by SHCS. Please contact us and our staff will make sure we have your information correct.
Other Technical Difficulties:
Please contact us if you are experiencing technical difficulties with the Student Housing and Community Services Online Service Centre.
Note: With any correspondence, please include a detailed description of the problem as well as the following items:
- Your student number / employee number / housing or child care ID
- Operating System and device
- Browser and version
- Which area of the Online Service Centre you were attempting to use (e.g. Accept Offers, Pay Fees)
- Any error messages displayed or a description of the website's behaviour (e.g. blank screen, slow response, etc.)
- The URL of the page where the error occurred. (e.g. https://secure.housing.ubc.ca)